This course offers a detailed breakdown of the U.S. Department of Transportation’s rules on airline ticket refunds and consumer protections. Learn the requirements for refunds due to flight cancellations, significant changes, delayed baggage, and more. Enhance your knowledge on consumer rights, refund timelines, and compliance strategies to prevent costly penalties.
In this course you will learn the following:
* Define “cancelled flight,” “significant change,” and other key terms.
* Identify when consumers are entitled to refunds for airfare, baggage fees, and ancillary service fees.
* Understand the timelines for issuing refunds and providing travel credits or vouchers.
* Implement procedures for collecting required documentation related to serious communicable diseases.
* Understand the consequences of non-compliance with the rule.
